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Why am I not seeing a lead's reply showing up in my Unibox?

plusvibe.ai (ex pipl.ai) Support Team avatar
Written by plusvibe.ai (ex pipl.ai) Support Team
Updated over a year ago

If you're not seeing a lead's reply in your Unibox, it could be due to the configuration of your sender email. Specifically, if you have set a different "reply-to" address for your sender email, replies from leads will not appear in your Unibox. This setting directs responses to a different email address, hence they won't be visible in your Unibox.

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